myLearning Support for Learners

Getting Started

• How do I access myLearning for the first time?
• How do I access myLearning with an Azure B2B account?
• What is a learning resource?
• What web browser should I use when completing a course?
• How do I locate a learning resource assigned to me?

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Navigation

• What can I do if I do not see the "Take Course" button?
• How do I navigate back to the course window?
• What's the best way to navigate Mosby courses?
• Why isn’t there a next button or it’s greyed out?

Assistance

• Who do I contact for assistance with IRB or CITI questions?
• How do I get assistance with Epic courses?
• Who do I contact for assistance with a Title IX course?
• My course plan or history is incorrect. Who can help me correct it?

Troubleshooting

• How do I disable my pop-up blocker?
• What do I do when my course screen is blank?
• How do I clear the cache on my internet browser?
• What should I do if my browser stops responding while completing a course?
• Why is my video learning resource not marking complete?

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