What should I do if my browser stops responding while completing a course?

Wesley Baker

Modified on: Fri, 19 Nov, 2021 at 3:32 PM

Please see below the most common causes of a non-responsive course.

Cause	Resolution
Web Browser time-out	Close the web browser window that is playing the course. Relaunch the course. OR Log out of myLearning and close all web browser windows. Log back into myLearning and relaunch the course.
Incompatible Web Browser Setting	Check to ensure that your pop-up blocker is disabled and clear your cache. OR Open and attempt the course in an alternate web browser.
Lack of internet connection	Check the internet connection to your device. If using a Johns Hopkins-owned device, contact your local IT administrator.

Internet Explorer is no longer a supported web browser. Please do not use Internet Explorer to take any of the courses on myLearning.

If you have further issues, please open a ticket with the Learning Technology and Innovation team.